GTC

Preamble/ Seller’s identity/ Access to professional and trade rules (if applicable)

The preamble recalls the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also indicates the professional and commercial rules to which the seller intends to adhere.

These conditions include the following information:

• Means of reproduction and archiving of the present conditions
• Legal information
• General terms and conditions of use
• The essential characteristics of the goods offered
• The various steps involved in concluding an online contract
• Technical means for identifying and correcting data entry errors
• Languages on offer
• Archiving and access to the contract
• The means of consulting the professional and commercial rules to which the seller intends to adhere
• Legal and contractual warranties
• Delivery times, costs and methods
• Delivery tracking and remote communication costs
• The price
• Payment methods and security features
• Details of how to exercise your right of withdrawal,
• Contract duration and price validity.

Last updated on 04/29/2024

To see the general conditions of use of the site

It is hereby specified that the present conditions exclusively govern sales by the site

The present conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.

Auto Fire is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, Auto Fire respects current quality and manufacturing standards.

If the product and/or its characteristics do not correspond to the product received by the customer.

These terms and conditions are presented in French.

We operate under the micro-enterprise scheme.

Section 1 – The various stages involved in concluding an online contract

• Control

You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on “Add to basket”. At any time while browsing our site, you can confirm your order by clicking on “Payment”.

• Contract validation

When you click on “Payment”, a confirmation message appears. It summarizes all the products and options you have selected. On this page, you can either update your basket by modifying quantities and/or deleting items, or continue by ticking the boxes: “I accept the terms and conditions” and “Secure payment”.

You must check all the information provided on the order form, and in particular all the information required for delivery (delivery address, code number, telephone numbers, etc.). The prior collection of the Internet user’s identification details (first name, surname, e-mail address, bank details, etc.) facilitates the contract conclusion process. Customers can therefore save their details by ticking the “Save my details for next time” box.

If you don’t need to modify the form and want to continue with your order, click on “Continue to shipping method”.

To continue with your order, click on “Continue to payment method” and then “Place my order”.

After payment on our secure server (see “Payment”), an acknowledgement of receipt is displayed. It confirms the registration of your order and informs you that a confirmation e-mail will be sent to you as soon as possible.

In the event of product availability risk, we reserve the right to refuse orders for the same product above a certain quantity (over 50).

• Technical means for identifying and correcting errors

At any time, you can identify and correct any errors you may have made when entering your data. If you become aware of an error after the contract has been concluded, you should contact us.

Section 2 – Archiving and access to the contract

We will archive contracts, order forms and invoices on a reliable and durable medium.

You have the right to access these documents for orders of €120 or more.

Section 3 – Legal and contractual warranties

• Legal warranties

In accordance with the legal provisions in force relating to the conformity of the good with the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will refund, repair or exchange any product that appears to be defective, damaged or damaged or that does not correspond to your order.

We will also reimburse the full cost of return shipping upon presentation of proof. (Photo, video, etc.)

In this case, please read our refund policy.

• Liability

We do our utmost to satisfy you. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable in the event of a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or the non-conformity of the product with foreign legislation in the event of delivery in a country other than France.

Section 4 – Delivery times, costs and conditions

• Terms of delivery

We will deliver the products to the address indicated on the order form.

• Delivery time

We will deliver no later than the date indicated in your order confirmation message. (2 to 21 working days)

In the event of a delay in delivery, we will inform you by e-mail as soon as possible and propose a new date.

In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

• Delivery charges

On Auto Fire, delivery costs depend on your delivery choices. We offer several options, including free worldwide relay delivery for orders over €80.

• Delivery tracking

You can contact us by e-mail if you have any questions about your delivery.

Nevertheless, we remind you that we offer the “Order Notification” service, which gives you real-time notifications of the status and progress of your order (on average, 1 notification every 2 days).

Section 5 – Pricing

The prices of our products are indicated in euros, all taxes included.

If you request delivery outside France, your order may be subject to taxes and customs duties when it reaches its destination.

The payment of these duties and taxes is your responsibility, and we invite you to check with the competent authorities in your country. You should also check whether the products you order from us may be imported into or used in the country of destination.

Section 6 – Payment methods and security features

We do not collect your payment until your order has been dispatched. As soon as we receive your order for shipment, you will receive an e-mail informing you that we are going to collect your payment.

Nevertheless, it may sometimes happen that payment is collected at the time the contract is concluded.

• Means of payment

You can pay for your purchases on this site by several methods .

– By credit card: Visa, MasterCard, other cards:

Payment is made via the secure bank servers of our partners STRIPE and Woopayments. This means that no banking information concerning you is transmitted via our site.

Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by the bank you have chosen.

Or in instalments with Alma or Scalapay:

Payment by instalments/deferred payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amount

• P2X: Only purchases between €100 and €2,000 are eligible for payment with Alma or Scalapay.
• P3X: Only purchases between €100 and €2,000 are eligible for payment with Alma or Scalapay.
• P4X: Only purchases between €100 and €2,000 are eligible for payment with Alma or Scalapay.

Fees

By paying in instalments with Alma or Scalapay, the customer pays no fees.

Alma is a telepayment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.

Cancellation

Any termination of the General Terms and Conditions between the Seller and the customer shall result in the termination of the General Terms and Conditions between Alma and the customer.

-Or by PayPal :

With PayPal, your financial information is never shared with Auto Fire. PayPal encrypts and protects your card number. Pay online simply by entering your e-mail address and password.

• Security

Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against any intrusion, we do not store credit card numbers on our computer servers.

Section 7 – Satisfied or your money back: how to exercise your right of withdrawal

In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not have to justify your decision or pay any penalty. With the exception of the cost of returning the goods, which remains at your expense, we will reimburse all sums paid within 30 days of your withdrawal. At our suggestion, you may also opt for another method of reimbursement.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the particular specifications of the consumer or for audio, video or computer software recordings unsealed by the customer.

Section 6 – Contract duration and price validity.

The products remain the sole property of Auto Fire until full payment has been received by PayPal or SRIPE or Woopayments.

Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Section 7 – Applicable legislation/ Jurisdiction

The present conditions are subject to French law.

In the event of a formal or substantive dispute, the French courts shall have exclusive jurisdiction.

Section 8 – Contacting us/after-sales service

If you wish to contact us, our customer service is at your disposal via the “Contact” page.

Section 9 – Personal information

We collect your personal information to manage your orders and to follow up our commercial relations.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose any personal data concerning you. All you have to do is write to us online at Customer Service, giving us your surname, first name, e-mail address, address and, if possible, your customer reference number.

Appendix 1: Consumer Code provisions concerning the legal warranty of conformity

Article L211-4

The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility.

Article L211-5

To conform to the contract, the good must :

1° Be fit for the use ordinarily expected of similar goods and, where applicable :

– correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;

– have the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.

Article L211-6

The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L211-7

Defects in conformity which appear within six months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.

The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-8

The buyer is entitled to demand that the goods conform to the contract. He may not, however, contest conformity by invoking a defect of which he was aware or could not have been unaware when he entered into the contract. The same applies when the defect is due to materials supplied by the buyer.

Article L211-9

In the event of a lack of conformity, the buyer can choose between repair and replacement.

However, the seller may not proceed according to the buyer’s choice if this choice would entail a cost that is manifestly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. In this case, the seller is obliged to proceed according to the method not chosen by the buyer, unless this is impossible.

Article L211-10

If repair and replacement are impossible, the buyer can return the goods and have the price refunded, or keep the goods and have part of the price refunded.

The same option is available to him:

1° If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer’s complaint;

2° Or if this solution cannot be found without major inconvenience for the customer, given the nature of the good and the use he is seeking.

However, the sale cannot be rescinded if the lack of conformity is minor.

Article L211-11

The application of the provisions of articles L. 211-9 and L. 211-10 is free of charge for the buyer.

These same provisions do not preclude the award of damages.

Article L211-12

Any action arising from a lack of conformity must be brought within two years of delivery of the goods.

Article L211-13

The provisions of the present section do not deprive the purchaser of the right to bring an action resulting from redhibitory defects as provided for in articles 1641 to 1649 of the French Civil Code, or any other action of a contractual or extra-contractual nature recognized by law.

Article L211-14

The recourse action may be brought by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, in accordance with the principles of the Civil Code.

Appendix 2: Civil Code provisions concerning the warranty against hidden defects

Article 1641

The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1642

The seller is not liable for apparent defects of which the buyer has been able to convince himself.

Article 1642-1

The seller of a building to be constructed may not be relieved, either before acceptance of the work, or before the expiry of a period of one month after the purchaser takes possession, of construction defects or conformity faults that are apparent at the time.

The contract will not be rescinded or the price reduced if the seller undertakes to repair.

Article 1643

He is liable for hidden defects, even if he is unaware of them, unless he has stipulated that he will not be bound by any warranty.

Article 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded, as arbitrated by experts.

Article 1645

If the seller was aware of the defects, he is liable to the buyer for all damages in addition to restitution of the price received.

Article 1646

If the seller was unaware of the defects, he will only be obliged to refund the purchase price, and to reimburse the buyer for the costs incurred by the sale.

Article 1646-1

The seller of a building to be constructed is bound, as from acceptance of the work, by the obligations which architects, contractors and other persons bound to the client by a contract for the hire of work are themselves bound to pursuant to articles 1792, 1792-1, 1792-2 and 1792-3 of the present code.

These guarantees benefit successive owners of the building.

There will be no need to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of the present code and to assume the warranty provided for in article 1792-3.

Article 1647

If the defective item has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and the other damages explained in the two preceding articles.

However, loss due to unforeseen circumstances will be charged to the buyer.

Article 1648

The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.

In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be relieved of the defects or apparent lack of conformity.

Article 1649

It does not apply to sales made by judicial authority.