{"id":147539,"date":"2024-04-29T13:08:54","date_gmt":"2024-04-29T11:08:54","guid":{"rendered":"https:\/\/www.autofire.fr\/refunds-and-returns-policy-2\/"},"modified":"2025-03-22T16:04:55","modified_gmt":"2025-03-22T14:04:55","slug":"refunds-and-returns-policy-2","status":"publish","type":"page","link":"https:\/\/www.autofire.fr\/en\/refunds-and-returns-policy-2\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"147539\" class=\"elementor elementor-147539 elementor-10\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a14574b e-flex e-con-boxed e-con e-parent\" data-id=\"a14574b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8f9ca elementor-widget elementor-widget-spacer\" data-id=\"7a8f9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-380b745d e-flex e-con-boxed e-con e-parent\" data-id=\"380b745d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69ae302b elementor-widget elementor-widget-heading\" data-id=\"69ae302b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-683588ca elementor-widget elementor-widget-text-editor\" data-id=\"683588ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Preamble :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">To be eligible for a return, your item must be unused and in the same condition as you received it. It should also preferably be in its original packaging. <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">The above admission will be different if your item is defective or damaged upon receipt of the package. In this case, please follow the procedure described in the exchange section (below).<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\"> <\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Section 1 &#8211; Refunds (if any) :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected. <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain period of time.<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\"> <\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Section 2 &#8211; Late or missing refunds (if applicable) :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">If you have not yet received a refund, please check your bank account again.<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Then contact your credit card company, as it may take some time before your refund is officially published.<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Then contact your bank. There is often a processing time before a refund is posted. <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">If you have done all this and still have not received your refund, please contact us via the &#8220;Contact&#8221; page.<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\"> <\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Section 3 &#8211; Sales items (if applicable) :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.<\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\"> <\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Section 4 &#8211; Exchange (if applicable) :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">We will only replace items if they are faulty and\/or damaged. If you need to exchange it for the same item, please send us an e-mail via the &#8220;Contact&#8221; page. <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">In this e-mail, please enclose the order number (or a copy of the invoice) and proof (a photo or video of the defective and\/or damaged items) and send your item to the address indicated on the packaging of your parcel.  <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\"> <\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\">Section 5 &#8211; Delivery :<\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">To return your product, please contact us via the <a href=\"https:\/\/www.autofire.fr\/en\/contact\/\">&#8220;Contact&#8221;<\/a> page <a href=\"https:\/\/www.autofire.fr\/en\/contact\/\">.<\/a><\/span><\/p>\n<h3 data-sanitized-data-mce-fragment=\"1\"><b data-sanitized-data-mce-fragment=\"1\"><i data-sanitized-data-mce-fragment=\"1\">Customer address  <\/i><\/b><\/h3>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping charges will be deducted from your refund.  <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">Depending on where you live, the time it takes for the exchanged product to reach you may vary. (7 to 15 working days) <\/span><\/p>\n<p data-sanitized-data-mce-fragment=\"1\"><span style=\"font-weight: 400;\" data-sanitized-data-mce-fragment=\"1\" data-sanitized-data-mce-style=\"font-weight: 400;\">If you are shipping an item over \u00a350, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY Preamble : Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It should also preferably be in its original packaging&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-147539","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds and returns policy - Auto Fire<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.autofire.fr\/en\/refunds-and-returns-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and returns policy - Auto Fire\" \/>\n<meta property=\"og:description\" content=\"RETURN POLICY Preamble : Our policy lasts 14 days. 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